Return Policy
Last updated: February 27, 2025
Our Promise
If you have any issues with your order, we want to make it right.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
How to Start a Return
Contact Us
Reach out via email or phone to start your return process
Receive Instructions
We'll provide return shipping details and may request photos
Receive Refund
After we inspect your return, we'll process your refund
To start a return, or if you have any questions, you can contact us at info@gizmooz.com or by calling 1300 123 456 (During business hours AEST).
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
When reporting issues, please include:
- Your order number
- Description of the problem
- Photos showing the issue (if applicable)
- Date you received the order
Refund Process
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not.
If approved, you'll be automatically refunded on your original payment method.
Please remember it can take some time for your bank or credit card company to process and post the refund.
Exceptions
Certain types of items cannot be returned, including:
- Downloadable products and software
- Gift cards
- Personalized items
- Items marked as final sale
- Products with broken seals or packaging, for hygiene reasons
Still Have Questions?
Our customer service team is ready to help you with any questions about our return policy.
Shop With Confidence
At Gizmooz, we stand behind our products and services with policies that put you first.
Free Shipping
Enjoy free standard shipping on all orders within Australia, no minimum purchase required.
30-Day Returns
Not completely satisfied? Return any item within 30 days for a full refund or exchange.
1 Year Warranty
All our products come with a comprehensive 1-year warranty for your peace of mind.